My GF will not cut through my PG material

I am trying to get ready for my first Flea Market and I have now wasted so much material that I do not think I will be able to make it up in sales.The biggest problem is the PG material I ordered. It will read it but it will not cut through it. I event tried tweeting the settings, and doing 2 passes and it just messed the acrylic and med. hard wood so bad I can not use it. I have sent and e-mail to support but nothing is fixing the problem. Response has been good until today so I am venting here. I think it started when I was doing a pass through. The first ½ cut like a charm but then the 2nd part did not cut through. now I am just trying to cut some simple earring. Please HELP!

I’m sorry for the delay getting back to you.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.