My GF won't focus

Since I was having a sketchy cut out so after I cleaned it won’t focus, the printer head won’t even move. This happened to me a couple of day ago too.

Hello @clemonscustomcreatio I am so sorry your Printer Head is not moving.

I extracted the logs from your Glowforge to investigate the problem, and it seems like your unit is running into trouble during the calibration step in which the lens focuses inside the printer head (you may hear this when it’s happening - there’s an audible “ticking” sound as the lens moves up and down in the head). There are a few different reasons this error may be occurring. Could you please check a few things for me to help narrow it down?

  1. You may have already done this but can you check the printer head lens by following steps 1-5 from these instructions: Cleaning – Glowforge. If you see anything unusual such as damage to the lens or debris in the printer head, please take a photo of it and attach it to your reply
  2. If you are using magnets to secure material to the crumb tray of your Glowforge, please remove or reposition them and try again. Magnets placed close to the printer head may cause trouble during calibration
  3. Check the connection of the printer head to the white ribbon cable in the printer arm. Turn off your Glowforge, unplug the head, and plug it back in. Note whether the cable plugs back in securely, and whether you feel it “click” into place

Let me know how it goes!

I have noticed that the lens that you remove to clean falls out of place frequently. I hear it click into place but it still isn’t all the way in. We don’t use magnets and everything seems to be in order but still it won’t work.

That is normal. It moves up and down inside the barrel as it is focusing. The click you hear when you insert it is it attaching to the magnet inside. Don’t force it in any farther than that.

@clemonscustomcreatio Thanks so much for that update. I’m sorry to hear you are still getting the same error. @beerfaced is correct that it is normal for the lens to move up and down. The next step will be getting you a replacement printer head. I have emailed you what to do next since the next steps concerning personal information. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.