My glow forge is stuck on centering help

It just stopped working right stuck on centering, iv tried cutting it off and centering it, but it just starts slamming into the front and then stopping. I thought maybe it was because the server was down and giving me hell or lots of people where using there forges this holiday but its still doing the same thing. help i use this in my store and need it to work. thank you

I would

  • remove material from the bed
  • clean the lid camera with a Zeiss wipe
  • clean the top of the head where the Glowforge logo is

Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.