(I’m using a translator, sorry for any mistakes)
Yesterday I was cutting with my Glowforge and out of nowhere I heard a small explosion and the sound of glass breaking.
Is this normal? And is there a solution?
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Not normal. Not easily fixed as you need a new tube.
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My tube just exploded as well, there are glass shards everywhere. I just reached out to support, but this is concerning that the machine has no fallback to shut down before an explosion occurs
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I also haven’t heard back from glowforge support after submitting 2 tickets…
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I’d call them, it’s the fastest way.
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They have an auto reply system. I would check your spam folder as well as trying to make phone contact.
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Before today, I had never seen a broken tube that wasn’t a result of either a fire in the machine or something falling on the machine, not in almost 10 years this forum’s been here. There’s nothing they could put in software that would say “the tube’s about to explode!” because the tubes don’t, normally, ever explode. The failure mode for a glass CO2 tube is gradual power loss over the course of many years, not exploding.
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Be careful with this. Adding a second ticket that doesn’t add anything to the original just gives them another thing on their to do list. Don’t make them jump through extra hoops which only flies responses.
And don’t forget to check your spam folders for responses. As others have said, the fastest responses usually come from phone contact.
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