I posted about my devastation when my Glowforge showed up shattered on the UPS van floor yesterday. I planned my whole holiday around this long awaited arrival. After crying and some choice swear words and a night of sleep I wanted to post again since it was locked for whatever reason.
This was the UPS driver’s fault and no one elses. The fact is that it was fine until it was put on a truck, driven around all day and came to me when the truck was mostly empty… Boxes all over the floor. My Glowforge was obviously no acception.
*If you are receiving your laser before Christmas I HIGHLY RECOMMEND you sign up for My Choice and opt to pick it up. These are seasonal workers that have about half an idea what they at doing delivering in some cases. Obviously the less moving of your box the better. I wish I had… Obviously. *
*Let this also be a fair warning to those thinking of skipping around waiting on international shipping… If it gets to the states safe, but gets to you like this is going to be out of Glowforge’s ability to replace it and you might get your money back through insurance but you can’t replace the forge with that…and I’m not sure that the warranty would cover this *
The only suggestion I might make to Glowforge is that they use the blank sides of the box to have more huge warnings about its fragility or value even done with humor so dippydoos like this guy may take more care.
You can hear what a mad owner and a very very expensive rain stick in a box sound like here. UPS commented within an hour of my posting it. https://youtu.be/sgEmH_6OIiY