Yes, I went thru all the steps. Cleaned all lens, mirrors, and ect… checked the white ribbon cable.
One thing I did notice on one of the “lens” is one is fogged… it is on the back side of the glass. I am sure it is a closed case so I can’t get the back side cleaned…Not sure if the machine came like this or not.
I am just hoping I don’t have to ship this thing back. I am hoping for a quick resolution to this problem.
To add the light on the machine doesn’t even come on when powered up. The fan starts to wind up, then after a few seconds I hear clicking coming from the print head. I did clean the logo and position the head over it. I have done all the items suggested and still frozen in focus.
Thank you so much for your response and referral. I am hoping this is an easy fix so I can get back to work.
So if you get the print head clicking then you are connected to wifi and it found its printhead. Which is good and you can rule out print head or wifi issue when it comes to homing (this means its not your lens that is the issue). I am guessing you do not hear a thud with tension being put on the belt and the printhead moving to the center? The move description of what all occurs when you power on, the better. There is so many key clues that you get from the machines start up sequence. What does the app say? Do you have a screen shot of it?
Hold down the button on your Glowforge for ten seconds, until it glows with a teal color
you did this, skip:
Your Glowforge is now broadcasting a temporary Wi-Fi access point. Connect your computer to “Glowforge XXX-XXX” (from your Wi-Fi Settings)
Visit the following URL in your browser: http://192.168.192.1:3000/logs/zip
A .zip file should download to your computer