After 2 years of loyal service, my beloved GF Pro started having issues. I started having trouble with my cuts, engraves and scores were fine. I noticed a slight difference in the size of the beam as I was engraving one of our flags. Thought ah, they changed a power setting. Went to cut a plaque the next day and the beam had become huge and I mean huge, caught the masking on fire and didn’t even cut thru. Thinking I goofed up, checked my settings, tried several different cuts at different speed/power. The beam would narrow down but still would not cut my 1/4 inch that I have cut like butter till now. Figuring it was the printhead lens, after close inspection noticed some pitting and scratches. Managed to find one and the black and silver window. The mirror looked perfect. Anyways, changed it all out AAAANNNNDDD, No Change. Contacted support again and it has been determined that their is an issue in the laser system, They didn’t say tube, they said system. Because of the lengthy repair time due to the repair shop improvements that are being made, The have offered me a newly refurbished pro, for what I feel is a very nice gesture and price on their part to get their customers up and running again. We really have no choice at this point as we use our GF to supplement our social security. We have an Etsy Store with orders waiting and we also do some local venues. I have read negative remarks towards customer service and although it may happen from time to time, that’s just life, I have found them to be nothing but helpful. As a testament to the quality of GF, mine has ran hard for 2 years, served us well and have only had to replace that camera focusing cable. SHE WILL BE MISSED!!!
I’ve attached a few pictures of of what we use our GF to make, amongst a bunch of other stuff. We also do sublimation and have incorporated into some of our work.
Here’s our Etsy Link if interested in looking. Happy Forging