Hi @birdsneststudios. No worries about the delay. We completely understand, and appreciate you getting back to us with the requested photos. Upon review, we noticed a couple things to try to help resolve the print trouble.
First, the flat cable at the bottom of the circuit board (highlighted in photo below) may not be fully seated with the connection. Can you try re-seating it and letting us know if it fails to click into place?
Next, we noticed some small specks on one of the focus windows, and smudges on the Print Head Lens that could use another cleaning with a wipe. Can you let us know if any of the marked spots remain after another wipe down?
After completing the steps above, can you perform the following test print?
Print the Gift of Good Measure on Proofgrade material, using Proofgrade settings.
When the print finishes, leave the lid closed and wait until the fans stop and the picture updates.
Check the completed print:
- If the Gift of Good Measure fails to cut through, take a photo of the front and back of the print and attach these photos to your reply.
Feel free to complete these whenever is most convenient for you, and we’ll look forward to any results. Thank you!