New Glowforge - Gift of Good Measure didn't cut completely

[heyjess]

Hi. I just got myself a Glowforge, and I’m having some issues. Just wanted to find out if I’m doing something wrong.

I printed the Gift of Good Measure on Proofgrade Medium Draftboard with the default settings for the material, and the right side cuts didn’t go through entirely. When I tried to pop it out of the draftboard, it ripped out since it wasn’t cut entirely through. And one of the little shapes on the right side just will not pop out.

Also, you can’t really see it in the photo, but the circle cuts did not print straight through. There is a slight angle to the cut.

My glowforge app is showing everything slightly angled on preview, and it’s not cutting straight through, it’s coming through with a slight angle. But I don’t know if that’s the issue?? I’ve reset the focus, reset the bed preview, checked my crumb tray, bottom drawer, and my desk setup. Everything is flat and I’m using Proofgrade material.

The Gift of Good Measure:

Clear Acrylic: Printing alignment issues maybe?

[Deleted]

Welcome to the community!!

run THIS on a piece of proofgrade - post a picture of the test pattern it prints

Jonathan

[heyjess]

Hi! Just did the calibration test and here are the results.
The righthand side was barely printed on, but the program said the printing was complete and moved onto the next step.

Then for the measurement process, I got a duel message on the screen. The main screen said it had failed, but the pop-up on the bottom told me my calibration was great…

[Deleted]

YUP - as I expected!
your laser is out of alignment, contact support@glowforge.com send them the pictures, they will send you a replacement

Jonathan

[heyjess]

Thanks for your help Jonathan!!