New Glowforge Plus not aligning correctly, Support not responding

I see you did the camera alignment. By chance, have you done a print head alignment as well?

Is it different than the alignments I have been doing? Where can I find those alignment instructions?

The printhead one is different then the camera one. The printhead one tells your machine where your print head is and so it might not thing it is in the right place right now. I would give it a try. Here are the instructions:

Also, this is what the results of the print head one looks like:

I have pulled away some of its masking but as you can see, it does a different print then the camera one.

Thank you, I will try that one after work today. I appreciate it!

Hello @momoftwingles08 Thank you for reaching out. I humbly apologize for the delay in response. I saw that you had an open email ticket as well so I responded to you there. I look forward to hearing back from you on email. I reviewed your most recent prints and it looks like you are now printing within specification for alignment. I will go ahead and close this ticket to mitigate any confusion.