New Glowforge Pro not cutting, camera blurry

ada · August 16, 2018, 7:32pm

I checked when I cleaned it and the lens is in the correct orientation

evansd2 · August 16, 2018, 7:36pm

Just to be sure… what do you think correct is? It should be a “bowl”.

ada · August 16, 2018, 7:36pm

If I run the cut at about 80% of the default speed for the material, it makes it through

ada · August 16, 2018, 7:37pm

Yep,
I just double checked again, because I would have felt VERY dumb if that was the case

evansd2 · August 16, 2018, 7:38pm

Nah, not dumb. Some people’s units have arrived with it in upside down.

jbmanning5 · August 16, 2018, 7:39pm

Might also pull the lid off the top of the head and make sure the mirror is seated correctly.

ada · August 16, 2018, 8:01pm

I also checked that earlier, but just double checked to be sure and it is in the correct orientation

jamesdhatch · August 16, 2018, 8:38pm

Check the window on the left side of the head. It’s ridiculously easy to place a finger over it when you’re seating the head on the gantry. The laser beam has to get through that to get to the mirror and lens.

Wipe it with a lens wipe.

Also wipe the bottom of the head to clean any fingerprints off of the scanning led & lenses - if they’re mucked up the scanning step may calculate a different material height which will be used unless you’ve overridden it in the operation drop-down.

jaz · August 17, 2018, 3:29am

Unfortunately, it looks like your unit is experiencing an issue with its wide angle camera that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.