New machine: first print didnt actually print

Hi. I tried to walk through my first print and it acted like it was going to work. The machine moved through the motions but it didnt cut into the material at all. Any advice?

Can you share a screenshot of the interface showing your settings as well as the file you were trying to cut placed on the Glowforge bed?

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Doing the first key chain file it suggests and using the medium draft board. It is selected. I went back through and walked through everything a second time and still nothing. It goes through the motions but doesnt cut anything.

Sounds like it’s broken. Email the same info and screenshots to to get your warranty claim started. They’ll replace the machine.


well that is super sad since I havent even used it.

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