No Artwork message only with passthrough

Hi everyone. I need help. I created a SVG file for a wedding. The customer wants a 11.5inWx40inH sign. This my first time making a big sign using my passthrough. I decided to make a couple smaller ones to make sure I liked everything.*I used the smaller ones to personalize picture frames as a wedding gift from myself & my business. So…I say all that to say this. I cut the smaller sizes but when I turn on the passthrough and adjusted the size I got the message “No Artwork”. Please help me figure this out. Thank you guys in advance for taking the time to read this & try to help fix this problem.

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Do you have screen shot? I find I get that error if I do not have the passthrough toggled on.

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Before they had the passthrough program working I had worked out ways to print long pieces by breaking up the lines where I wanted them even if not all at the same level. By making the breaks as much as possible in places where the lines were vertical they were easier to line up, and by aligning the material against the right rail the horizontal is kept even as the material is moved in the “Y” direction. Then by using the up/down keys and CTL+A to select everything and move the design up and down only in the “Y” direction and if the vertical lines are at the point of connection, a fraction of a millimeter up or down will not make a difference.

Even if the several parts are the same color and layer in the GFUI the Glowforge will only cut the part of the design ENTIRELY within the cuttable area if the tiniest bit is outside it will not cut it. If no part of the design is entirely inside the cuttable area then you will get a “No Artwork” error.

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Oh no, I’m sorry to hear about the trouble @thatlittlesomethingx.

To help us investigate the trouble further, could you please send me a screenshot of what you see in the Glowforge app when this happens? Make sure to include the rulers in your screenshot and show as much of the bed as possible

To take a screenshot:

  • Mac: Press Shift-Command-4 and click and drag a box around your image. You’ll find the screenshot file saved on your desktop.
  • Windows: Click on the Start Menu and type “snipping tool”. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.

Next, could you run a test print for us? The design we use has some known dimensions built into it and it will help me extract logs afterward to take a closer look.

Here are the steps for the test:
  1. Load a sheet of material into the Pro Passthrough slot and ensure that the portion sticking out of the printer is supported so the material lies flat on the crumb tray inside the printer.

  2. Double-check that the material is completely flat against the crumb tray. A quick way to do this is to press gently on the material where it rests on the tray and feel if it moves. If not, you’re good.

  3. It can help to use pins to hold the material flat against the tray. For example, a lot of customers use small pieces of scrap to print these pins available in the free laser design section.

  4. Open the Smooth Curves Stencil from your design library.

  5. Turn on the Pro Passthrough feature in the menu bar.

  6. Select the entire design, and arrange it so that the dotted line at the top of the work area is at the tips of the arrows in the design

  7. Click Print and run the first section of the design.

  8. After the first section completes, move your material through the Pro Passthrough slot so the printed area is more than 3 inches (7.62 cm) away from the front of the Glowforge.

  9. Follow the prompts and run the 2nd portion of the test print.

After the test print completes, please send us the following:
  • Photos of the front and back of the finished print.

  • The date and time you ran the test along with your time zone.

  • A photo of the bottom of your print head showing the lens and both windows.

Thank you for sending us this information. We’ll retrieve the data from this test print, review everything and follow up with next steps.


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