Good afternoon. I’ve been using my Glowforge pretty much all day without any issues until I tried uploading and printing a new design a while ago. It keeps saying that there is no artwork, but the image of the design shows in grey on the screen.
If I open a design that I have already printed, it’s all good. But any new designs say there is no artwork and I can’t print them.
I’m really baffled. I did try turning everything off and on again. I made sure that the files were saved in Inkscape properly as plain SVG. I don’t know what else to do. This is so weird.
When I opened the first new file - a DANGER sign - and started to enter my settings, the “Beta” settings showed up for the first time. I was kind of thrilled and looking forward to seeing the speed at which the sign would engrave. And then the no artwork issue appeared.
Any help you can offer will be greatly appreciated. I have a bunch of orders coming up with new designs and I need to be able to print them.
Also… (it just occurred to me) Earlier I was engraving my business name onto a D&D dice box that I’m making and when I clicked on print, the entire thing shifted to the left. That’s never happened before. Any thoughts as to why it would do that?
Thanks so much!