No light on the button

[white_shadow01]

I was using the unit about a month ago but when I turned it on yesterday I notice the light won’t come on.

Has anyone seen a problem like this where the button doesn’t come on and it stays offline?

[scottmillersb]

Never had that problem, but you could try holding down the button until it changes color and then set it up again.

[jbmanning5]

Believe this was resolved (on Facebook), right?

[pip]

I’m so sorry for the trouble. Can you try the following steps:

1. Turn off your Glowforge.

2. Holding only the finished black surfaces, grasp the printer head as shown. Pull gently up and back to disengage the magnets and remove the head.
   

3. There is a small tab in the center of the wire ribbon. Push down fully on the tab to release it, and gently pull the wire ribbon plug from the printer head.
   

   

4. Take a clear photo of the gold pins inside the printer head where you just unplugged the wire ribbon. It should look like this.
   

   

5. Pick up the printer head and wire ribbon. Make sure the tab on the wire ribbon is facing up. Slide the ribbon back into the head until it clicks.

6. As shown, lower the printer head over the metal plate so that it rests next to the two round posts. Then push it gently away from you – you’ll feel a “click” as magnets pull the printer head until it sits snugly atop the metal plate.
   

   

7. Turn your Glowforge back on.

8. Send us the photo of the gold pins from step 4.

[white_shadow01]

Thanks for the responses but the problem has been resolved after I changed the channels on my wifi router. Thanks again

[pip]

I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!