How long does it normally take to receive a response back from support? It’s been quite a few days. My gf has full power but no lights and the app says my interlock is open… I have a plus with no interlock on back. I am hoping to get running because I have a huge make a wish fundraiser depending on me and I’m feeling a lot of worry about letting someone who needs me down. 
Did you send an email or just post here?
If you sent an email you should have received an immediate confirmation from them. If you didn’t, check your spam.
Hello @jenniferlwright7 I apologize for the long delay. It looks like my colleague Margrith was able to assist you over email. I will go ahead and close this forum thread to mitigate any confusion. Thank you for reaching out.