No lights - interlock open (gf plus)

How long does it normally take to receive a response back from support? It’s been quite a few days. My gf has full power but no lights and the app says my interlock is open… I have a plus with no interlock on back. I am hoping to get running because I have a huge make a wish fundraiser depending on me and I’m feeling a lot of worry about letting someone who needs me down. :cry:

Did you send an email or just post here?
If you sent an email you should have received an immediate confirmation from them. If you didn’t, check your spam.

Hello @jenniferlwright7 I apologize for the long delay. It looks like my colleague Margrith was able to assist you over email. I will go ahead and close this forum thread to mitigate any confusion. Thank you for reaching out.