UPDATE–after six days of support ignoring me, I have finally received a response that my order will be delayed yet another week and a half, so I have sent in an email for my order to be cancelled and fully refunded. It is unfortunate that the support team cannot provide simple customer service.
My delivery date has come and gone with no delivery of the basic model I ordered. I have been waiting for a week for an update on when I will receive my order. No one seems to care to reply about my delayed order. I’ve seen some people get emails regarding their order delay and a $50 credit issued to them. However, no one will even respond to my inquiries on the status of my order. I paid in full at the time of my purchase and was told that my order would absolutely arrive on time (I have all of my emails and chat sessions saved to backup this information). Glowforge when are you going to assist? I have even forwarded my email to Dan Shapiro with no response. Incredibly disappointing!