No wifi connection on refurbished unit to router or phone hotspot

Community Support
13

Hello, Vee. I just got home, the GF will be on in a minute. Do I need to do anything else to it?

14

For now, please just turn it on using the switch on the back (no need to press the button on top). Thank you!

15

In just a minute, you should see and hear some activity from your Glowforge. Eventually, you’ll see it reboot, and the button will be a solid teal. At that point, please go through the steps at setup.glowforge.com, and let me know what happens. Thanks!

16

The button is teal, and the webpage is waiting for me to connect to the GF, but it does not show up in my wifi list. Should I restart the GF and try again?

17

Yes, please go ahead and reboot. It may take up to a minute for the Glowforge to show up, but shouldn’t take too long!

18

Since it would not load the GF into my wifi list, I turned it off, then on and pressed the button until it was teal. It showed up in my wifi list, and I joined it to my network. However, after I enter my password, I still get an error message that it didn’t connect.

19

Could you please download the logs from the Glowforge according to the following instructions, and send them to me at support@glowforge.com so I can take a closer look at the reason for that error?

  1. Reboot your Glowforge once more and wait about 30 seconds
  2. Hold down the button on your Glowforge for ten seconds, until it glows with a teal color
  3. Your Glowforge is now broadcasting a temporary Wi-Fi access point. Connect your computer to “Glowforge XXX-XXX” (from your Wi-Fi Settings)
  4. Visit the following URL in your browser: http://192.168.192.1:3000/logs/zip
  5. A .zip file should download to your computer
  6. Reconnect to your usual Wi-Fi network and email the .zip file to support@glowforge.com

Please let me know if you run into any difficulty with these steps. Thanks!

1 Like
20

Logs are on the way by email.

2 Likes
21

Thank you! I’m taking a look now, and based on what I see here, there may just be a firmware update needed. I can make sure that happens from my end. Could you please do the following?

  1. Turn on the Glowforge (no need to press the button on top, only the switch on the back)
  2. Leave it on
  3. Reply to let me know you’ve done so

Thank you!

1 Like
22

I just turned it on.

23

Thanks again. I’m truly sorry for the repetitive steps, but could I please have you run through the steps at setup.glowforge.com one more time? Because the firmware update is still needed, I expect you’ll see the “Glowforge didn’t Connect” error again. When you do, please press the button on top of the Glowforge once so it stops glowing teal, and leave the printer on. Thanks!

24

I have pressed the button, it is no longer teal.

25

Excellent. The update is complete! Could you please log in at app.glowforge.com and tell me what you see?

I want to apologize again for the unusual situation here. I’ve let the team know about what happened so we can get to the bottom of it. Thanks so much for your help troubleshooting.

26

Please note: it may take another minute or two for the Glowforge to finish applying all updates and be ready to print. Let me know what you see in about five minutes!

27

I see the GF is “Ready” in the RH menu, and the camera shows the PG material in the bed.

I’ll let it set for several minutes and then, should I run a simple test or just jump in?

And thank you so much for your help. I really appreciate it.

1 Like
28

Absolutely! Go ahead and try a test print, and let me know if you run into any trouble.

29

I’ll do that, thanks. I set a score line on the PG and used the Set Focus command. From here, I could hear the head move for the measurement. It’s good so far! :smiley:

2 Likes
30

Pew, pew, pew! Score, engrave, cut. Life is good.

Have a good night & be well.

3 Likes
31

Thanks so much! I’m very glad to hear that the pews are go!

Have a great night, and a wonderful weekend.

1 Like