Could you please download the logs from the Glowforge according to the following instructions, and send them to me at support@glowforge.com so I can take a closer look at the reason for that error?
- Reboot your Glowforge once more and wait about 30 seconds
- Hold down the button on your Glowforge for ten seconds, until it glows with a teal color
- Your Glowforge is now broadcasting a temporary Wi-Fi access point. Connect your computer to “Glowforge XXX-XXX” (from your Wi-Fi Settings)
- Visit the following URL in your browser: http://192.168.192.1:3000/logs/zip
- A .zip file should download to your computer
- Reconnect to your usual Wi-Fi network and email the .zip file to support@glowforge.com
Please let me know if you run into any difficulty with these steps. Thanks!