None of the refurbished machines have worked

We are about to send in our 3rd Glowforge Pro. Does Glowforge ever send a new machine back? I purchased my machine on 25 May 2022. If i get another one it will be number 4 in under 6mo. This is unacceptable.

Has anyone received a new machine or a refund?

Thanks

My refurb for my pro has been going strong for 2 years…my refurb for my plus has been going well too…but most don’t create topics about their machine going well…and so it can feel like refurbs are failing more often then actually.

3 Likes

In short: no.

As far as refunds: yes, but only within the return window and with its stipulations.