Last week my GF Plus (purchased in January) showed “Lid Open” when the lid wasn’t open, so I chatted with support and had to pay additional to overnight ship a replacement black cord for the lid of the laser.
NOW this morning my laser was stuck on “Centering” and the laser head is not moving. When the laser is powered off and back on, it doesn’t make all of the normal noises, doesn’t center, and doesn’t calibrate. It just powers on and sits there.
Now I can’t find an area to chat with support-- I only see the option to send an email, which I have done. I have a second laser coming on 7/22 but I CANNOT be down for a week-- need to get this laser fixed as we have tons of orders to ship.
Anyone experienced this problem? How can this be fixed urgently? Cannot believe this is happening the week after a previous technical issue within less than a year of purchasing my machine.