All I can suggest is restarting everything from the router on down, including the Glowforge. If it still happens, download your logs and post them here for when Support gets back to this thread. Here are the instructions for downloading the logs:
Reboot your Glowforge again and wait about 30 seconds.
Hold down the button for ten seconds, until it turns teal.
Connect your computer to “Glowforge XXX-XXX” (from your Wi-Fi Settings)
I’m so sorry for the trouble, @simplygage. I see you’ve been working with us via email already. I just replied there with some next steps, so I’ll close this thread now. I look forward to your reply, and I’m sure we’ll get you up and printing!