Not cutting all the way through Proofgrade

[eflyguy]

This comes up a lot, here’s a recent post from support on this issue:

Not cutting through Proofgrade Medium Acrylic

Thanks for letting us know. I’m sorry that your print didn’t come out beautifully! @jules and @Tom_A, thank you for your help. To cut successfully, there are three important things to check. The first one, which you already mentioned, is that your material must lie flat. This requires a clean, properly installed crumb tray and flat materials. Second, there must be no obstructions, dirt, or damage preventing the laser light from reaching your material. Third, your design must be set up properly …