Not cutting through on right side of machine

I just received my Glowforge Pro last week and it has never cut through on the right side while the left side cuts just fine. I saw another post from a couple of years ago where someone had the same issue so I tried all the steps that were posted. It’s completely level, I’ve cleaned everything, did the calibration, and tried cutting the gift of good measure file on the right side of the machine and it still won’t cut through. I have wasted so much material trying to get this fixed and I’m so frustrated :frowning:





It is almost certainly the mirror in the left side of the machine was knocked out of alignment during shipping, and the machine will need to be replaced.

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I’m waiting on an email back from customer service. Hopefully it won’t take too long.