If you flip the material around so the sticker is in the upper left does it recognize the material? The stickers don’t have to be “right side up” - any orientation works for QR codes.
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@info10 Thank you for trying the test print.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.
We try to keep to one topic per post in the Problems and Support section. Can you create a new post with this question?