We were shipped a new machine and I’ve used it a couple times but now it won’t bring the printer up in the drop down menu. Any idea how I can fix this? It’s showing both printers when I go to settings.
Oof - that bites.
I’d try clearing cache and another browser, but I’m betting you’re gonna need to wait for a staff member to get here - or keep an eye on www.glowforge.com/support for Chat to become available!
Yeah, I think staff has to set it up from their end too.
I’m so sorry you hit a snag! I see you already chatted in about this and we’re working on it there, so I’m going to close this topic.