Oh no, I’m sorry for the continued trouble @sweetsam30.
I responded to your other open forum post (https://community.glowforge.com/t/machine-not-printing-correctly/103957/5) on Monday. Did you get a chance to work through those troubleshooting steps?
To simplify our communication going forward, I’m going to close your other forum post and email request.
We’ll continue to troubleshoot your Glowforge on this forum post.