hello.
I have the filter from glow forge attached to the machine, it will not recognize it at all. how do I tell the machine the filter is attached and running.
it will not allow me to click that button
For what its worth, I donât have the external filter and it lets me click it.
Does the upper right say âReady?â Going off memory, I think the filet switch is grayed out/unclickable while the gf is focusing, preparing your design, etc. so it has to be clicked before you send the design to the printer (before you click Print).
Send it back. Keep sending them back until you have a working unit. Itâs up to glowforge to send out working units, From what others(myself included) have experienced they cant seem to do that. The users should not have to do their Quality Control for them.
Iâm sorry that youâve run into trouble while using the app. May I have information about which web browser youâre using? Please do the following:
- Go to https://www.whatismybrowser.com/
- Look for the header that says âYour web browserâs unique URLâ
- Click the button that says âCopy URL to Clipboardâ
- Reply to this, and paste in the link provided
Also, please take a screenshot showing what you see in the app when this happens. Make sure to include the rulers in your screenshot and show as much of the bed & app window as possible.
To take a screenshot:
-
Mac: Press Shift-Command-4 and click and drag a box around your image. Youâll find the screenshot file saved on your desktop.
-
Windows: Click on the Start Menu and type âsnipping toolâ. Open the Snipping Tool > New then click and drag a box around your image. Click the Save icon and name and save your file.
This will help us understand the circumstances around your error so we can work on it for you.
I understand that you have soured on Glowforge as a product and company. I am sorry you have had a bad experience. I donât think, however, that your posts are particularly helpful to people who are genuinely trying to get assistance.
Misery loves company.
I respect your opinion, but I have to disagree. The best piece of advice I could have gotten was to send my faulty unit back. Instead I wasted the entire warranty period trying to troubleshoot and fix the issues myself.
You do realize that customers canât just send back units without going through Support unless they want to foot the very hefty shipping bills themselves donât you?
In this particular thread the issue is in the web based GFUI and not at all related to the physical unit so the advice to âsend it backâ is factually unhelpful.
Yes itâs right after uploading an image before print
I would follow the glowforge staff instructions above in the thread-thatâs the way to get sorted out.
Itâs been a little while since Iâve seen any replies on this thread so Iâm going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.