Hi there. I’m sorry to see that there are some damaged wires you found inside of your Glowforge. They can definitely affected your ability to print. I saw another user mentioned that this may require confirmation of your private information, and I sent you a separate email to continue the discussion and get you back and printing. Can you confirm that you received my email? Once confirmed, I will close this thread and follow up with you on any next steps through that email. Thank you!