The response that I got is below. Much of it doesn’t make sense. The bold/Italic text is my highlight. A phone rep also INSISTED that Snapmarks is no longer available. Even when I told her that I see it referenced in Dan’s update and is referenced as a Premium Feature in the app itself. That further bugs me. It also implies that 1/4” alignment variance is good if it’s working “as expected”. This was/is never acceptable. Also says that the work on SnapMark facilitated the camera calibration tool. The data from beta users contributed to this and now we are cut out.
The stupid communication of this is almost a frustrating as them putting this behind a new paywall for users who contributed to its development.
Hi Bill,
Thanks for your interest in Snapmark. Unfortunately, it is no longer available for additional customers to receive access. We announced that we’ve stopped work on Snapmark but more importantly, that the work on Snapmark enabled us to provide the lid camera calibration tool.
When your Glowforge is working as expected, prints should land on your material within 1/4in of where you place them in the app. If you’d like, you can use the Camera Recalibrator to see if further improvement is possible. It will only make changes if it can make your camera more accurate; otherwise, it will exit without any changes. It takes about half an hour.
If you still need more precise alignment than your unit achieved after running the Camera Recalibrator, some of our other Community Forum members have shared solutions that have worked for them. Here are two posts, in particular, that might be a good place to start:
Glowforge Interface - How to Align a Double-Sided Engrave
Placement of Designs in WebApp is off because of Distortion of Bed Image due to Fish Eye Lens
I hope the above information helps with the projects that you have in mind.
Thanks,
Ray N