My glow forge says that is it offline, but it still registers when I open the lid. When I open the lid, the “open lid” notification shows up and when I close the lid the “scanning” notification shows up, then it goes offline again.
I have tried everything. Unplugging the glow forge, restarting my computer, re-setting up the glow forge to my local internet, but nothing seems to work.
It this a problem with my glow forge or my internet?
Thanks for reaching out, @enovotny; I’m so sorry to hear you’re running into trouble. I’m looking into this issue now, and I’d very much appreciate it if you could try one thing for me so we can narrow the focus of our investigation.
If the issue is still occurring, could you please try connecting the Glowforge to another network such as a cell phone Hotspot, and let me know how it goes? Whether or not this test leads to success, please reconnect the Glowforge to your usual network afterwards and see if the behavior changes at that point.
After you’ve tried this, please let me know; I’ll be able to extract some logs at that point that will give us more details.
Thanks so much for trying that out, and providing the screenshots. I’m happy to continue troubleshooting privately. I’ll follow up by email shortly; I’m looking into the logs from the most recent attempt now.