Offline error

Community Support
1

all day long I’ve been getting offline error. On the rare chance after logging out and in, closing and opening my browser, powering down the glowforge and firing it back up, I’ve run two jobs but that’s been in between constantly being told my machine is offline when clearly IT IS NOT. Losing an entire day of production like this is unacceptable.
Please advise.

2

Mine was working fine today. I suspect you may have WiFi issues. Support should be able to provide better information.

1 Like
3

I’m so sorry you ran into trouble.

I took a look at the logs for your unit and it appears it is having trouble staying connected to your network.

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

  • Turn off the computer, phone, or tablet that you’re using
  • Turn off your Glowforge
  • Unplug your modem
  • Unplug your Wi-Fi access point
  • Wait one minute, then plug everything back in and turn them back on

If that doesn’t work, we have two more suggestions that often make a big difference:

Improve the signal path between your Glowforge and your Wi-Fi access point

  • Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
  • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
  • Relocate your Wi-Fi access point closer to your Glowforge
  • Move your Glowforge closer to your Wi-Fi access point
  • Install a Wi-Fi range extender closer to your Glowforge
  • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge

Reduce electronic and Wi-Fi interference
If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

We’re not finished! If the trouble continues:

  1. Sign on to your usual Wi-Fi network (the one your Glowforge is on)
  2. Put the device on your Glowforge and navigate to speedtest.net
  3. Press “Go,” then wait for the animation to stop
  4. Send us the following:
    • The Download and Upload numbers displayed after the speedtest ran
    • A description of what’s happening, what you’ve tried, and what results you’ve seen so far
4

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.