Offline/Stuck Centering

Community Support
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Anyone having network issues? Glowforge decided today that it was just going offline. Nothing has changed. no new furniture, no movement of forge or router, and nothing else has changed. It might come on and try to center (it is also getting stuck centering) and then it goes offline. I restarted my computer, wifi, and the forge. Any thoughts or ideas?

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Have you tried using your phone as a hotspot?

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Yupp and a different browser. just went through the setup process again. currently attempting to make something. it has been “preparing” for about 4 minutes now. this is what it did earlier before it went offline.

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well not sure what happened but i’ve got it working again.

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Try this website (it will let you know if they are aware of any issues) whenever you are having problems and suspect the GF network:

https://statuspage.glowforge.com/

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@amber.wilson91

I’m so sorry for the late response. I’m glad you resolved the issue with being offline! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!

I extracted logs from your Glowforge and it looks like it was able to connect successfully to your network, but it may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message.

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

  1. Turn off the computer, phone, or tablet that you’re using

  2. Turn off your Glowforge

  3. Unplug your modem

  4. Unplug your Wi-Fi access point

  5. Wait one minute, then plug everything back in and turn them back on


If that doesn’t work, we have two more suggestions that often make a big difference:

  1. Improve the signal path between your Glowforge and your Wi-Fi access point
    Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
    • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
    • Relocate your Wi-Fi access point closer to your Glowforge
    • Move your Glowforge closer to your Wi-Fi access point
    • Install a Wi-Fi range extender closer to your Glowforge
    • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge

  2. Reduce electronic and Wi-Fi interference
    If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

I hope this helps. Please let us know if you have any other questions.