One Specific Design Refuses to Open, everything else fine

I was trying to make a shop design that I had added something of my own to. I’ve cut it before, was wanting to do some more. I opened it and everything was fine, I aligned everything and clicked the print button. Once I did that, I got an error saying that the design was being reset, as well as another error I couldn’t read on time, because it kicked me back out to the dashboard. Every time I try and load it back up, I get “Rendering your design…” for a minute or so, and then back to the dashboard. The other designs I have, including other ones I got from the shop, work fine. Any ideas on what to do? I can’t open the design to reset it manually, the store page for it doesn’t indicate anything I can do to reset the design from there.

Any help would be appreciated!

1 Like

You can try opening the app in a different browser, but chances are you will need to contact Glowforge support. Go to the catalog page for this design and scroll to the bottom. Click report this design and complete a support ticket.

6 Likes

This topic was automatically closed after 30 days. New replies are no longer allowed.