Welcome to the community. The red outline sounds like it must have a ‘fill’ in it if it’s only offering engrave. Double check that it’s actually a stroke with no fill.
It sounds like you have a raster graphic only. A raster graphic will only engrave. If you have premium you can create an outline that will cut properly.
Well, I was going to say what svg? But, since you said that, I right-clicked on the empty space in their post anyway and I’ll be darned…there is one there. I looked at it too, in Affinity…and you’re right…there’s nothing in it.
I guess that pretty much proves that it was a rasterized red line…? But, wouldn’t it have then at least showed up in Affinity or AI for ekla and me?..or do you mean it literally and permanently removes rasters from the file as soon as they’re uploaded?
I was looking into the pen tool for Illustrator. Haven’t used it before so it’s quite new. I have to do a TON of these so was hoping for quick process for the future.