I have the Pro which has been cleaned all connections are clearly still good and now I have an orange light. I have gone through the steps listed online from cleaning to internet connections to you name it. Nothing is working including me! I am not sure what else I can possibly do to fix this and am trying not to be frustrated. Am I missing something?
We feel your pain. Are there no error messages accompanying it?
none at all so I have no direction
Ugh, then I guess we have to wait for Support to look at your logs. Sorry!
I appreciate it. I just sent a third email to them and told them I am ready to return it. I haven’t even done 20 cuts with this puppy yet and there is nothing but issues. Sorry to vent it’s been a long week! Thank you for trying to help!
Oh, don’t do that, you’re opening multiple support tickets, which slows them down. (Posting here in P&S also opens one.) They’re responding to support requests as quickly as they can; things are weird right now and they’re at the epicenter of one of the larger COVID outbreaks in the US.
I know it’s hard to wait, but once they get to you, you will be very happy with their service, I promise!
Okay ! I am just scared because of the amount of money I invested. Thank you for setting me straight and calming me down. I really do appreciate it.
Don’t worry - it may take a Few days but they will always make things right!
Thank you and thank you both for understanding and reaching out!
I’m wondering what the pins look like where the white ribbon cable attaches to the head. could you share a photo of yours?
Sometimes the pins become damaged or bent and can cause the orange button
it is a bit blurry but they all seem to be in good shape.
They are it was hard to hold it to the light so you could see and take a pic lol
I’m so sorry you’ve run into trouble with your new Glowforge. Thank you for your patience. I agree that your head pins look to be in good shape.
I saw that you’ve emailed about this, and I responded to you there with next steps, so I’m going to close this thread while we continue troubleshooting there.