Orange button :(

Community Support
1

So I’ve got the orange button going on right now. When turning on the machine it makes the booting up the fan sound. Unfortunately after that it doesn’t orientate the laser arm or head. I’ve snooped around the forum and it seem to often be an overheating or a loose cable. Checked all the cables which seem to be fine. Room is very cool and I’m not getting any warnings for overheating. I’ve also got the Pro model which has been pretty good at keeping cool in the past during summer. Any ideas or things I’ve missed.

This will be my second machine. I believe it’s under warranty but I worry about the reliability of these machines.

2

What does the status say on the app screen?

3

Says it’s focusing and continues to focus for infinity.

4

Okay. Things to check:

  1. Dirty camera lens
  2. Bright light shining into the bed
  3. Dark/reflective material on the bed

If none of that is the issue, then go here:

5

I see you already emailed us about this and I’ve sent you a response with next steps there, so I’m going to close this topic.