I’m very sorry for the frustrations. The most important thing, right now, is to get you back to printing so you can catch up on orders!
I’ve looked at the logs from your Glowforge and I have a workaround that will get you back to printing. I know that you’ve already received these instructions but if you encounter this error at the start of a print, doing this should allow you to get back to printing:
- Go to https://app.glowforge.com/maintenance/fan and click through the prompts until you get to the ‘Start Fan’ page.
- Click the ‘Start Fan’ button and allow the fans to run for 5 minutes.
- You do not need to follow the rest of the “Fan Cleaning” instructions to move the Glowforge outside or use degreaser.
- Click ‘Finish’ to exit fan cleaning mode
- Try your print again
The team is still looking into this, but in the mean time, if you encounter this error, just go back through the steps to run your fans for a few minutes and you should be able to get back to printing.