Good input.
Having spent a decade in large industrial machine manufacturing and five years in product management of telecom equipment, I understand MRP systems and JIT inventory controls very well.
As Tom_A indicated, they are a young company that is likely experiencing growing pains. Which is part of the reason I decided to post about the issue in the community to help others who may also be experiencing similar issues. It might also be useful to GF as they move forward to determine where they are having support issues.
Thank you.