I placed an order on the Nov. 18th, credit card was charged, no email confirmation and to date, no product.
Sent an email to support on 26th, received auto response and human response on the same day, saying they would have team look into it. Still, no response or product yet.
I know all of this occurred around Thanksgiving, but it seems to me this should not take this long, especially since I read another post where they ordered after I did and received their product already.
Please let me know what I should expect going forward. I would like to order additional materials but am hesitant to do so given my first experience ordering has not gone well.