Order# R311023590


#1

Order# R311023590

I just found this when I went to try and check the status of my order. I emailed support but got a form letter back. I have a hard deadline on a project and I can’t wait for supplies. My card was charged and I received the email like I was charged. I am really confused as to what is going on. I checked the status and this message was posted

“There was a problem processing the following order. Please contact us at support@glowforge.com.”

I really don’t understand why I had to discover there was a problem and not contacted. Could someone please contact me so I can get this worked out? I really am desperate to get these supplies. Please don’t take what I am saying as critical I just need someone to please help. Thank you very much.

Bill


#2

Quite often it’s because the card on file has expired. Might want to check the card on file. Though the card would not be charged in that case.


#3

Occasionally that message pops up in the system…okay I see @rpegg has out-typed me. :smile:

Don’t panic…the order went through if you got the automated order confirmation email.


#4

Thanks for letting us know about this. I’m so sorry for the confusion. I’ve followed up with more information by email, so I’m going to close this topic.


#5