Order received with broken accessories

Hi folks,
I received an order with broken/crushed accessories. I used the “contact us” web link to send details. Do I need to use a specific link to report these sorts of issues? I don’t see another way to contact GlowForge with the order details etc.

Thank you.

Sending an email (which you did via the contact link) opens a support ticket, as does posting in this section. So you’ve now opened two tickets. They’ll respond soon. :slight_smile:

Sorry, didn’t know that!


Hi @Yogi_Bear - Since this has to do with your personal account, we will follow up with you through email. I’m going to close this topic.