Hello, I need to order the black washer that the gantry sits on…there are two of them. Does anyone know how I can order these so I can get my glowforge back up and running?! Thanks for any direction you can point me in!!! 
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Posting here opens a support ticket. They will get you sorted out.
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That’s not a washer, it’s half of a wheel.
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Thank you for correcting me.
I’m sorry to hear you have a broken wheel. I have reached out to you over email since next steps will involve personal information. I will also close this thread.