How do I get a replacement wheel?
Ask and you shall receive, eventually… hehe. Posting here opens a support ticket and the gf support staff will be along to get you sorted out. It may help things along to post a pic of the broken wheel you are dealing with and where it is located.
the photo on the left to me appears to be the idler pully wheel under the right side of the gantry. is that where it is from?
That is correct.
@jonathanwashdpm, I see that we also have an email ticket open with you on this issue. I’ve just sent you a response there. To avoid duplicate communications, I’m going to go ahead and close this thread.