Well I always feel it’s easier to get a hold of customer service through this so I’ll just post here. I placed an order on 12/10/18 with order number #R641268835. I received a tracking update for it on 12/12/18 in an email that stated it was being sent via UPS flat rate, which, when I searched the tracking number it pulled up FedEx. Not a big deal. The big deal is that it said it was going to be delivered on 01/05/19, and did not arrive. Not only did it not arrive, but the arrival date changed to “Pending” (sounds like a few air filters I know ). Sure, I understand shipping to me is going to take a while sometimes, and from what I understand, instead of being sent UPS flat rate, it was sent via FedEx Smartpost to save on cost, I mean it was a package that had a bit more in it than my usual orders being sent to Hawaii.
My concern is that I placed a second order on 12/31/18 and it’s said to be delivered on 1/9/18…This second one is heavier by 5 pounds, but it takes less time to get to me? I called FedEx to inquire where my first one is, and they said it was more than likely lost as it’s been more than 10 days without any tracking updates. The first tracking number number is 075222270005477 while FedEx updated me with a secondary tracking number which was 9261290986244325005465 and said I would need to contact the sender to resolve this.
Can someone also help clarify the shipping in general? I could figure that with the holidays there may have been some issues that would normally not be a problem, but I read forum posts that said they were getting their stuff within a week, so I can’t fathom why mine would take so much longer than that, and then right after Christmas I can place a heavier order and have it be sent through a different service, and arrive much sooner.
Thanks in advance, Support, you guys always end up doing right by me, so I’ll just hang out and wait for some good news. Also, whoever is writing the emails for tracking updates, if you use a different service than UPS Flat Rate, might be a good idea to edit the email to reflect that