Thank you so much for your photos @juan.p.mendez1289.
I’d like to gather some additional information in order to best assist.
- Were these done on Proofgrade material?
- Can you tell me the rough date and time when the prints from your photos were done?
- Can you provide a copy of your design that is not cutting through?
As a next step, your print results with Pro Passthrough prints may improve if you support the material and ensure that it’s flat on the crumb tray inside the unit.
Here are some tips on how to do that:
A long piece of material can sometimes get tilted up or down, so use a stand to hold the material in place. Make sure the stand is secure, and be careful not to bump into it.
Load your material straight at the start. This will help ensure your design won’t veer off the edge.
If the material still isn’t flat against the crumb tray, it may help to secure it in place. For example, a lot of customers have had success using these Honeycomb bed holdown pins, made from small pieces of scrap.
When using pins to hold down material, make sure that none of the pins are within 2 inches of any location your artwork will print on the material. If they’re too close to printed artwork, this might interfere with the Pro Passthrough auto-alignment feature.
Please let me know if doing the above resolves the issue!
@laabsdawn I am sorry you are having issues with your Passthrough prints. Please create a new thread or send us an email and we will be able to assist you there.