Passthrough deleting score lines

Hello. I have a file that i have used before to cut out a large shiplap circle (18 inches). For some reason now my forge keeps deleting the scored shiplap lines and when hit the ready button. Has anyone ran in to a problem like this?

Can you upload your art here?

Oh no, I’m sorry to hear about the trouble @hernandez.eder.

I see you emailed us as well. To simplify our communication, I’m going to close out that request so our conversation can continue here.

To help us take a deeper look, could you share a copy of the file with us here?

Next, could you run a test print for me? The design we use has some known dimensions built into it and it will help me extract logs afterward to take a closer look.

Here are the steps for the test:

  1. Load a sheet of material into the Pro Passthrough slot and ensure that the portion sticking out of the printer is supported so the material lies flat on the crumb tray inside the printer.

  2. Double-check that the material is completely flat against the crumb tray. A quick way to do this is to press gently on the material where it rests on the tray and feel if it moves. If not, you’re good.

  3. It can help to use pins to hold the material flat against the tray. For example, a lot of customers use small pieces of scrap to print these pins available in the free laser design section.

  4. Open the Smooth Curves Stencil from your design library.

  5. Turn on the Pro Passthrough feature in the menu bar.

  6. Select the entire design, and arrange it so that the dotted line at the top of the work area is at the tips of the arrows in the design

  7. Click Print and run the first section of the design.

  8. After the first section completes, move your material through the Pro Passthrough slot so the printed area is more than 3 inches (7.62 cm) away from the front of the Glowforge.

  9. Follow the prompts and run the 2nd portion of the test print.

After the test print completes, please send us the following:
  • Photos of the front and back of the finished print.

  • The date and time you ran the test along with your time zone.

  • A photo of the bottom of your print head showing the lens and both windows.

Thank you for sending us this information. We’ll retrieve the data from this test print, review everything and follow up with the next steps.


18 round shiplap

this is the file i used

Faux Shiplap Backer 10in Round - SamsLittleShop Commuse

this is the file i used but just made to 18 inches

I don’t see anything weird in it :-/ Fingers crossed @jeremyh can figure it out!

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I ended up making another file and for some reason that one worked. However, when first uploaded it to glowforge, when I tried to move it to a new position it just magically jumped of my screen every time. I had to upload a second one and then that one would allow me to move it. It’s the strangest thing. Thank you for trying to help though.

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Passthru does have some oddities that pop up. I had one that caused a filled vector ring(void center) to turn into a filled circle at the art cutoff point. Support saw the same behavior. I had to rasterize the ring for it to process how I expected it to.

I’m so sorry for the ongoing trouble. To help our team narrow things down further, did you happen to get a chance to run the test print my colleague Jeremy suggested? When that test completes we’ll be able to access the logs and check for anything unusual as compared to benchmark tests we’ve run on our end.

Have you recently updated or made any changes to your browser? If possible, and if it wouldn’t be too much trouble, could you try the same design you’re having trouble with in a different web browser and let us know if the same issue occurs?

I don’t know if its solved or not. I had to make a new file that was exactly the same and it worked. Glowforge ui has been really glitchy lately.

Sent from Mail for Windows 10

From: Glowforge
Sent: Sunday, November 28, 2021 5:02 PM
To: Eder Hernandez
Subject: RE: [Forum] Passthrough deleting score lines

Hello, I am happy to hear that the new file worked for you! As it appears the trouble has resolved, I am going to go ahead and close this post for now. However, if you run into any additional trouble with your prints, please let us know so that we can continue to investigate further. All the best!