We were notified on 2/25 at 5 PST that there was a passthrough error and that it had been resolved on 2/25 at 9 PST. However, the notification even states that the passthrough issues started on 2/23. And it’s still not fixed, per user testing.
I’m signed up on the alerts so I am aware of downtime, and can plan around it. I ruined $100 of mahogany wood, because I was getting errors and even attempted manually (which I’ve done successfully in the past before the software) and it would move the design.
I have orders for passthrough items that I need to fulfill. It’s sad when other users are telling me to just hold out for a new laser. I’ve been a Glowforge supporter since crowdfunding. This is really disappointing, and it’s hurting people’s bottom lines.