We were notified on 2/25 at 5 PST that there was a passthrough error and that it had been resolved on 2/25 at 9 PST. However, the notification even states that the passthrough issues started on 2/23. And it’s still not fixed, per user testing.
I’m signed up on the alerts so I am aware of downtime, and can plan around it. I ruined $100 of mahogany wood, because I was getting errors and even attempted manually (which I’ve done successfully in the past before the software) and it would move the design.
I have orders for passthrough items that I need to fulfill. It’s sad when other users are telling me to just hold out for a new laser. I’ve been a Glowforge supporter since crowdfunding. This is really disappointing, and it’s hurting people’s bottom lines.
Okay, I keep waiting for a response. It’s now 3/11 with no updates at all. I did test my design cut with cardboard, which went very well. So, yes! I thought, it’s been fixed! Put my actual wood into the passthrough, and it stalled on the second section of an 18"x32" piece (same as the cardboard) … it won’t align for anything. Another piece of material wasted by the software.
Hi @gensd, and others who may be watching this thread! We haven’t forgotten about you, and thank you so much for your patience while the team investigated the issue here. We’ve made a change that we believe should help address this behavior. Could you please try one of the passthrough prints that was giving you trouble previously, and let us know how it goes? Thank you!
We’ve made a change that we believe should help address this behavior. Could you please try one of the passthrough prints that was giving you trouble previously, and let us know how it goes? Thank you!