Passthrough Unsuccessful

We have been having an issue for a few weeks with our passthrough. After step one it will say print unsuccessful and not take pictures but ask us to align manually which fails EVERY time. How can we fix this? It doesn’t even attempt to take pictures. it immediately tells us that it’s been unsuccessful.

Hello @kalen.belanger88 I am so sorry after step one your prints are receiving an unsuccessful message.

It looks like you sent us an email as well. I will go ahead and close this forum post and follow up with you via there.