Quick question, I have been communicating with GF customer support because my machine is not cutting well on the right side. After a couple original emails they told me they changed my settings and asked me to cut the gift of good measure again. I loaded my proof grade material as requested and made the cut but it didn’t cut through. When I sent them the email and pictures I was told I needed to do it again because I went in and changed all the settings and it should be cut with the PG settings. I am a little confused as I didn’t touch the settings and ensured the GF read the PG label. Has anyone had this happen before, and is it possible the GF uploaded the incorrect settings? I didn’t even click on the individual setting boxes, but was told, “I took a look at the logs from the print and it looks like the settings used were not the default settings, each step of the design shows a change.”
I will cut it again, but I am running out of PG material and am wondering if this is a common issue?