Photograph engraving / preparing photo taking so long

I’m trying to engrave a photograph and when I get the preparing photo it never proceeds past this mark it just spins in circles until I finally give up. I’ve tried this several times and tied rebooting my computer wifi machine everything any ideas how I can get past this issue?

Welcome to the forum.
Your file is causing the problem. It could be that it is too big, or that there is a problem with it. Do other files load properly? Would you care to share the file?

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I’ve tried other photos not having this issue.

Sincerley,
Troy Persaud

It loaded for me rather quickly. I suggest clearing your cache and or trying a different browser.
I didn’t upload it, simply dragged it onto the interface.

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What browser do you use ? I guess I didn’t to think to do that.

Sincerley,
Troy Persaud

I switch between Firefox and Chrome.

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Ok I think this may solve it I forget I had issues with safari with my Cnc router table they told me to use either of those other browsers. I’ll try it again tomorow.

Sincerley,
Troy Persaud

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